HSBC offers best-in-class digital onboarding experience for customers. Once on board, a full range of product/channel/platform suite is made available to our clients from the very beginning of the relationship making it a seamless experience.
HSBCnet
HSBCnet offer you a simple, secure and direct way to access your HSBC accounts and balances on the go.
- Account Information Overview - View current and historical balances and transactional information relating to your accounts
- Track Payments - An integrated self-service tool within HSBCnet to track your payment journey
- Self Serve - Send and receive messages for different banking service requests digitally through a secure platform
- Customer Alerts - Create scheduled alerts and assign recipients who will receive these alerts for specific HSBCnet events via e-mail. To provide additional security, the service also generates mandatory profile change alerts to inform the user whose profile has been modified.
- Help Centre and Virtual Assist - A source of ‘Frequently Asked Questions’ information, allowing you to read content and search for answers on a variety of topics
- Live Chat - A real-time support channel that offers secure online access to Helpdesk agents via a window where you can exchange instant written messages with us
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NetPlus- A functionality that provides you with useful information, services and tools across two sections:
- Protect – information on cybersecurity and fraud awareness to help you safeguard your business against crime
- Inform – brief ‘How to’ videos on HSBCnet tools and how they work along with HSBC market intelligence and business insights
HSBC Omni Collect
HSBC Omni collect is a one-stop multi-aggregator solution for collections which provides you with a comprehensive view of collections across different channels and transactions
- Centralised digital collections management
- Integrated collections solution with partnered aggregators
- Real-time connectivity via API for immediate collection and transaction status enquiry
- Comprehensive collections report with enriched data (Customer Reference Number) of all transactions across channels (card, mobile wallet etc.)
HSBC Intellisign
An automated process to sign documents through Aadhaar or Digital Signatures in two simple steps, the solution is aimed at simplifying your documentation journey.
- Any stamping requirement applicable
- Available in all states
- Execution can be done using the Class 2 or 3 Digital Signature USB token
- Fully compliant under the Information Technology Act, 2000
- Authenticated through NSDL website real-time
- Verify Aadhaar via OTP
Unified Payments Interface (UPI)
Unified Payments Interface (UPI) is a next-generation payments platform that facilitates instant transfer of funds from person to person and person to merchant using a smartphone.
- Immediate money transfer through mobile device round the clock 24 x 7 and 365 days
- Single mobile application for accessing different bank accounts
- Single Click 2 Factor Authentication from security perspective yet provides for a very strong feature of seamless single click payment
- Usage of Virtual Payment Address (VPA) provides for incremental security. There is no need to enter the details such as card no. account number, IFSC, etc., at the time of transaction initiation or authorisation
- Payments can be done through any bank UPI App having accounts of multiple banks linked to the same UPI App
- Payments can be initiated from the customer or the merchant. Merchant initiated payments will appear as a collect request in the customer’s UPI App for authorisation
- Raising complaint/dispute from mobile app directly
Virtual Accounts Solution
Virtual accounts can help resolve payor identification issues for e-collections.
Guaranteed payor information
- Payor information captured for all VA transactions
- No reliance on branch counters to capture payor information
- No limitation on number of dealers
- Purpose of payments, i.e. invoice number can also be captured
- Dynamic payor base can also be supported
- Easy to remember alphanumeric account number
- Intraday and EOD reports available for improved fund management
- Full integration with ERP supported for auto recon
- Periodic alerts available for both supplier and dealers